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“I wanted to pass along how impressed I was with your crew during the installation, and to let you know that your company continues to impress us on all levels …….. The training was top notch …….You have far exceeded our expectations …………….. You told me this is about a “relationship” and I believe it after seeing your team in action. If this is any indication of how the next three years will be we are looking forward to it! My only regret is that we didn’t do business with you sooner. You have far exceeded our expectations.”
“I truly appreciate the due diligence in researching and resolving our copier jamming issue…. I admire the fact that you not only looked at the machine for standard issues that cause jamming to occur, but the fact that you went above and beyond to research new areas of potential concern…..These are the qualities that make a difference in how Watts or any other company is viewed when a problem arises. ……. It is a reminder that with communication and effort issues can be resolved and good business relationships maintained.”
“We wanted to let you know that we are very happy with the service and assistance we receive from Watts Copy Systems. We recently leased copy machines and are still in the process of getting used to them. Our service representative has spent a lot of time in the office with us helping to resolve any issues we have had and it’s been great. He is always very friendly and helpful and seems to be very knowledgeable about the machines…… he has always responded to our needs promptly and has been able to resolve our issues quickly. Our thanks to John for his good work and to Watts in general for your assistance with our copier/printer needs.”
“As I walk around the office and look at the people and machines that have made our office so successful, I couldn’t help but notice that our Watts Copy Systems machines have played a big part in our success. We are extremely heavy users of your equipment and would not be able to function anywhere near capacity without your equipment and your wonderful service staff. Because of the quality of your machines and the minimal downtime for service and maintenance, we are able to maintain a rhythm that helps keep us one of the busiest court systems in the state of Illinois…You and your staff, and of course your great equipment, are true partners in our success.”
“We are near the completion of our annual scanning project. Our MX3100N truly gets a work out during this time. In our small office we often speak of how much we appreciate the equipment as well as all of you that help us out at Watts. When we phone for questions, those that answer the phone are always courteous and knowledgeable. When we place a service call, Watts does their best to fit us in ASAP. The techs are very thoughtful in keeping us informed about their arrival time. We speak with many, many individuals in a multitude of professional fields and one thing that stands out to me is that when I speak with representatives of Watts, they make me feel as though they truly enjoy their work. We applaud you and appreciate the Watts family.”
“Over the years, our unit has purchased or leased many pieces of equipment from Watts Copy Systems. There has not been an instance that I have ever regretted those decisions. The equipment is high quality, and the pricing is always extremely competitive. The excellent customer service that Carol and her staff provide just completes the whole package. I value our partnership with Watts Copy Systems, and would highly recommend them.”