“I truly appreciate the due diligence in researching and resolving our copier jamming issue…. I admire the fact that you not only looked at the machine for standard issues that cause jamming to occur, but the fact that you went above and beyond to research new areas of potential concern…..These are the qualities that make a difference in how Watts or any other company is viewed when a problem arises. ……. It is a reminder that with communication and effort issues can be resolved and good business relationships maintained.”
